Our recent Jeep Wrangler purchase originated from internet inquiries to several valley Jeep dealers. I was specific with the options and color I wanted. I received calls and emails from all that I made the inquiry to. None, except Earnhardt Jeep, had the specific vehicle with the options and color I desired. The other dealers tried to get my attention by telling me they had the vehicle I was seeking, but when I viewed their suggestion it had other options which I did not have interest.
Jacob Dufurrena, Sales Advisor at Earnhardt CDJR, contacted me via email and phone. I was not always available to take Jacob’s call or reply to his emails. I informed Jacob that Earnhardt did indeed have the specific vehicle I was seeking. Jacob provided me with pricing for the vehicle. After I received the pricing info I informed Jacob that we could work a deal with what was provided. I was out of town at the time and informed Jacob of my situation. Jacob was patient, although persistent to assure that he would earn my business. Persistent, but not a pest or pushy. Jacob only wanted to know what he had to do to earn my business.
When we arrived at the dealership Jacob took us to the specific vehicle we were interested. There was no inclination to try to upsell or look at another vehicle. Jacob knew exactly what we wanted and did not want. My spouse and I had some discussion on an option on the vehicle that wasn’t completely agreeable to both of us and we were almost to the point of factory ordering. Jacob put that to bed for us with a counter-offer. We then agreed on the purchase, filled out a portion of the paperwork and then had to get home because of prior commitments. We returned the following day to complete the transaction and take possession of the vehicle.
In my opinion, this was truly the most hassle free and enjoyable vehicle purchase experience for me. Jacob was the “star” in this transaction. Understanding of his customers wants and needs. If you are in the market to purchase a vehicle which the Earnhardt dealership sells, ask for Jacob Dufurrena on your arrival. I am certain he will do whatever is necessary to earn your business and assure you get exactly what you are looking for without any of the pressures or sales pitches we all have experienced at other car dealerships. Thanks Jacob….good job. – Brian J